I was recently wanting to mess around with the CPU clocks on my laptop which is a Surface Book 2 using Intel Extreme Tuning Utility, but whenever I tried to install it I was greeted by an error dialogue that said ‘Attempted to install on an unsupported platform’. This is how I fixed it…
- Download the official Intel XTU
- Open it until you get to the error but do not close it
- Open File Explorer to ‘C:\ProgramData\Package Cache’ and search for ‘xtu’ look for something named ‘Intel_XtuInstaller.msi’, ‘XTUInstaller.msi’ or something similar
- Copy it to a safe place (ie. your Desktop or Documents)
- Open CMD to the directory you copied the .msi file to (You can type cmd in the address bar to do this automatically) and type in
msiexec /i Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1 - You have to restart your laptop otherwise you will get an error along the lines of ‘the drivers are not present’ (trust me I’ve tried)
Thanks for reading!
Steve.
Comments
ReplyMario Diaz Nov 11, 2019
Danke, Thanks, Gracias, Mercie...
ReplySams Feb 12, 2020
Thanks this was very helpful
ReplyAlex May 13, 2020
installed it, but now i want to uninstall it. But I can't..
ReplySteve-Tech May 13, 2020
If the message that pops up is also "Attempted to install on an unsupported platform" maybe try following the instructions and seeing if the installer has an uninstall option.
ReplyEureko 1 Dec 2, 2020
I know I'm late but if you use the installer again then it will give you the option to uninstall if you still have this issue
ReplyRizzy Jun 7, 2020
i restarted my laptop but it still shows up with a error saying drivers are missing
ReplyEnes Jan 28, 2021
I followed all the steps but it keeps saying unable to start, drivers are not present. Please help, I can't even play LoL over 30 fps...
ReplySteve-Tech Jan 29, 2021
Maybe try reinstalling your chipset drivers
ReplyStephan May 14, 2021
Restarted, getting "drivers not present"-thing. Seems like it doesnt work anymore..?
ReplyAshish May 28, 2021
After i typed the command it says : This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.
ReplyWhat do i do?
Steve-Tech May 28, 2021
What was the name of the file you copied; you may need to replace
ReplyIntel_XtuInstaller.msiin the command with whatever it was called.Albert Jun 26, 2021
Leave it in C/Users/Robert ( example of computer name ) and it should work .
ReplyAlbert Jun 26, 2021
After i install and try to launch xtu it says: unable to start i XTU because the drivers are not present. install the latest version of intel. I have a i5-1135g7 laptop i think the driver doesnt support this gen.
ReplyOr do i have to copy/cut it ? And leave it on desktop or delete it after it's installed?
Ashish Jul 10, 2021
Does it work on a Laptop GPU? The intel UHD. I probably think it won't
ReplySteve-Tech Jul 12, 2021
I used my Surface Book 2 laptop when I wrote the article.
ReplySteve-Tech Jul 12, 2021
It seems Intel have no only broken the link to the download but may have also 'patched' this workaround.
ReplyHere's the link to XTU on archive.org from around the time I wrote this article https://web.archive.org/web...
I recommend attempting the article before trying the old version of XTU though.
Sorry, I'm too busy to test and edit the article at the moment.
Filipozz Gaming Oct 5, 2021
I can't find anything in C:\ProgramData\Package Cache of name xtu . PLeas help.
ReplyRafay Debbie Nov 17, 2021
try to look into every file you see until u find it and when you find it. bring it to desktop and on cmd, type cd desktop. then run the following command given.
ReplyIshant Kaswan Aug 16, 2023
firstly sort them according to date modified there will be a newly created folder open it you will find it
ReplyRafay Debbie Nov 18, 2021
I'm running on a problem here. When i try to run the program, it says "unable to start, try closing another tuning application." and I don't have another tuning utility. Uninstallation might fix it?
ReplyGerr Feb 6, 2022
I can't find ProgramData in C. Please Help
ReplySteve-Tech Feb 20, 2022
You might have to show hidden files, or type it in the address bar of explorer
ReplyAbil Bakhtiyarli Feb 20, 2022
I do not recommend doing same on older laptops like mine. I copied file to desktop and run it from there, it did finish and then system asked me to restart and so did I, but after checking it out, I saw that it doesn't give any info other than CPU Utilization.
ReplySteve-Tech Feb 20, 2022
That's interesting, how old is your laptop?
Replyyopichoi Mar 9, 2022
Thanks, it worked for me.
ReplyTheOclanos Jun 23, 2022
i could not find an xtu file for some reason
Replymonoboy13 Nov 25, 2022
Yes! 😂😂
ReplyMrBean Dec 19, 2022
Bro,I successfully installed it but it said Unable to start
ReplyMrBean Dec 19, 2022
Bro,I successfully installed it but I can't open it,I got an error like you.
ReplyFrank Jan 2, 2023
Open it until you get to the error but do not close it!
ReplyBravo!
Tim Jan 3, 2023
Works to install, but for me the app never opens. Acts like it’s going start and the taskbar icons appears but then disappears when I hover over it (the bottom right icons). No error message appears.
ReplyAny ideas? Is there a disable platform check when running the app?
CPU is i7 7700, running in a HP Elitedesk 800 G3 Mini.
Steve-Tech Jan 4, 2023
Nah the method in this post only works on the installer, AFAIK there isn't a platform check when running the app but it kinda sounds like it's just crashing instead.
ReplyMaybe open up event viewer and see if there's any errors.
idk Jan 5, 2023
it doesnt work
Replygojo23377 Jan 23, 2023
doesn't work until the last part having error "unable to start, drivers aren't present" after i did the command and restarted the laptop
ReplyMOR65 Jul 19, 2023
Did you find any solution?
ReplyRob Edwards Mar 9, 2023
man, i been tryin to fix that error for a year or so now, dam your fix is awesome!!
Replythx !
Rob Edwards Mar 9, 2023
well, spoke to soon, app tries to start, but complains about the drivers not being installed. and yes i did restart after the install....
ReplyTea And Tea Apr 23, 2023
This worked, but it failed once you enter the xtu
ReplyK13 Sep 19, 2025
MUCHISIMAS GRACIAS , FUNCIONO MUY BIEN!!! THANK YOU SO MUCH, VERY GOOD INFO FOR DISABLE THE PROGRAM INSTRUCTION!!! GORGEOUS!!
Reply